QUALICORE is a quality assurance (QA) scoring and coaching management platform built specifically for South African call centres and BPO operations. It enables QA evaluators to score agent calls in real time, automatically triggers coaching plans on failures, and provides full POPIA-compliant audit trails.

Is QUALICORE POPIA compliant?

Yes. QUALICORE is built with POPIA (Protection of Personal Information Act) compliance as a core requirement. Every evaluation, coaching session, and written warning is timestamped, attributed, and stored with a full audit trail for legal defensibility.

How does the free trial work?

QUALICORE offers a free 30-day trial with no credit card required. After requesting access, your dedicated environment is provisioned within 24 hours. You get access to all features during the trial period.

Does QUALICORE handle Rand (ZAR) billing?

Yes. QUALICORE is billed in South African Rand (ZAR) with 15% VAT included. We support card payments via Yoco — South Africa’s leading payments platform — and bank transfers (EFT). B-BBEE Level 1 certified.

What types of call centres use QUALICORE?

QUALICORE is used by inbound and outbound call centres, BPO operations, contact centres, and shared service teams across South Africa. It supports multi-client BPO environments with separate tenant isolation for each client company.

Does QUALICORE integrate with existing call centre systems?

QUALICORE is a standalone QA management platform. QA evaluators score calls by reference number or recording ID. It works alongside any telephony system — no direct integration is required to start scoring calls and managing quality.

What is the pricing for QUALICORE?

QUALICORE is priced per agent per month in South African Rand (ZAR). Plans start from R 199/agent/month. All plans include a 30-day free trial with no credit card required. Volume discounts and loyalty pricing are applied automatically.

How long does implementation take?

Most clients are fully operational within 24-48 hours. We provision your environment, you configure your scorecards, invite your team, and start scoring. No consultants, no lengthy training sessions, no hidden setup fees.

Can I cancel anytime?

Yes. No lock-in contracts. Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends. We can export your data before closure.

Do you offer outsourcing QA services?

Yes. ECONX GROUP provides outsourced QA evaluators, collections and support teams, and BPO managed services — all running on QUALICORE. Request a quote on the outsourcing page or homepage.

Is QUALICORE available for call centres outside South Africa?

Yes. QUALICORE is used by BPOs and contact centres worldwide with multi-currency support, GDPR and POPIA-ready audit trails, and country-specific guidance on our global QA pages.

Do you offer volume discounts?

Yes. Volume discounts and loyalty pricing are applied automatically based on your agent count and subscription tenure. Enterprise clients (100+ agents) get custom pricing.

← All Case Studies

Case Study

EconX Group (PTY) LTD

How a Cape Town BPO built an audit-ready, QA-certified operation from day one — powered entirely by QualiCore.

100%

of calls QA-scored

7-year

audit trail

Day-1

compliance

White-label

delivery

The Challenge

UK/EU clients demand proof — and spreadsheets don't cut it

BPOs selling to UK/EU clients face intense scrutiny: clients demand proof of QA processes, GDPR/POPIA compliance, and real-time performance visibility. Manual QA spreadsheets can't scale and leave gaps in audit trails that cost contracts. A single compliance gap discovered during a client audit can unravel months of relationship-building and put regulated-sector contracts at risk.

The Solution

Built on QualiCore from the ground up

EconX Group built their entire operation on QualiCore from the ground up. Every campaign runs with:

No-code scorecard builder — customised per client vertical (financial services, insurance, telco, collections)

Fatal-fail compliance rules enforced on every evaluated call

Automated coaching plans triggered on failure — supervisors close them out, no manual tracking

Branded PDF audit trails exported per client — ready for regulatory review

Multi-tenant isolation — each client's data completely separate

AI-assisted evaluation drafts via NAIVE Assist — faster scoring, consistent calibration

The Results

QA-active from day one, audit-ready for years

Every campaign goes live with QA active from day one

Clients receive weekly performance reports with QualiCore data attached to invoices

QualiCore dashboards available to clients on request — full transparency, no black boxes

Regulatory-ready: POPIA + GDPR aligned audit logs retained for 7 years

“VIGIL, QualiCore, and ClockX are built and operated by EconX Group — not bolted-on third-party tools. Every campaign we run is backed by our proprietary stack.”
— EconX Group Services Proposal, 2025

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