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Paste any call transcript below. QualiCore's scoring engine evaluates it against a real QA scorecard — the same one used by contact centres across South Africa.
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What the engine checks
🎙️
Greeting & Closing
Professional opening and closing phrases
🔐
Verification
Customer identity confirmed before account access
📋
Compliance
Recording disclosure, POPIA consent, data handling
💡
Resolution
First-call resolution vs. callback dependency