🇨🇦 QA software for Canada
AI call center QA & compliance software for Canadian contact centers
Canadian contact centers work under PIPEDA and the CRTC’s CASL and DNC rules, often bilingually. QUALICORE scores every call with AI, tracks a separate compliance score for your obligations, and keeps the defensible audit trail your privacy and compliance teams expect.
Built for Canadian operations
The compliance and quality pressures you actually face
Compliance in Canada, evidenced — not assumed
QUALICORE’s Compliance Score is built from your PIPEDA, CASL and PCI-linked criteria and escalates on stricter rules than the QA score, with a tamper-evident audit trail.
The platform
AI QA the rest of the market doesn’t have
AI Auto-QA
Paste a transcript and the AI scores your whole scorecard — comments, coaching points and fatal details pre-filled for a human to sign off.
Independent Compliance Score
A second score from your regulatory criteria that escalates on stricter rules than QA — a fatal breach voids the call and notifies immediately.
Real-time guardrails
PCI card-data and DNC/consent issues flagged live during the call, even with no AI keys configured.
Coaching ROI & agent risk
Proof coaching moves the score, plus a 0–100 attrition-risk early warning per agent.
QA software in Canada — FAQ
Is QUALICORE suitable for Canadian call centers?
Yes. It is used worldwide and framed for Canadian regulation — PIPEDA, CRTC/CASL and PCI DSS.
Does it support bilingual operations?
QUALICORE supports multiple languages and consistent scoring across English and French-speaking teams.
Used in 30+ countries
QUALICORE around the world
Score your first call in Canada today
Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.