Collections QA

AI QA & compliance software for collections call centres

Collections is the highest-risk QA there is — one mis-step on disclosures, right-party contact, threats or call frequency and you have a regulatory problem. QUALICORE scores every collections call against your scorecard with AI, runs a separate compliance score for FDCPA/NCA obligations, flags risk live, and keeps a tamper-evident audit trail.

FDCPANCATCPAPCI DSSPOPIA / GDPR

A collections scorecard, ready to tailor

What a strong collections call looks like

Mini-Miranda / mandatory disclosure given
Right-party contact verified before discussing the debt
No prohibited threats, harassment or false statements
Promise-to-pay captured accurately and confirmed
Payment card data handled securely (no PAN read aloud)
Professional, empathetic tone under pressure

Build this in minutes — or paste your policy and let the AI scorecard builder draft it, with fatal and compliance criteria flagged.

The risks QUALICORE catches

FDCPA / NCA breaches caught in the compliance score, not by a regulator
Right-party-contact and disclosure failures flagged as fatal
PCI: card numbers read aloud detected live by real-time guardrails
Promise-to-pay accuracy and conduct scored consistently across the floor

How it works

AI scores, a person signs off, coaching closes the loop

AI Auto-QA

AI scores the whole scorecard from a transcript — comments, coaching points and fatal details pre-filled for a human to approve.

Independent compliance score

A second score from your regulatory criteria that escalates on stricter rules than the QA score.

Automated coaching + ROI

Failed criteria open coaching plans automatically, and Coaching ROI proves the score actually moved.

Collections QA — FAQ

Does QUALICORE help with FDCPA / collections compliance?

Yes. Build your FDCPA/NCA obligations into the scorecard as compliance criteria; QUALICORE scores them on a separate compliance score that escalates on stricter rules, with a full audit trail.

Can it detect card data on collections calls?

Yes. Real-time guardrails detect PAN/CVV read aloud (PCI) and DNC/consent issues during the call.

QA for every team

Score your first collections call today

Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.