Customer Service QA
AI QA & coaching software for customer-service teams
Customer-service QA is about the experience — empathy, effort, resolution and the CSAT drivers behind the survey score. QUALICORE scores every service call with AI against your CSAT and FCR scorecard, auto-coaches the gaps, proves coaching ROI, and keeps a compliant audit trail.
A customer service scorecard, ready to tailor
What a strong customer service call looks like
Build this in minutes — or paste your policy and let the AI scorecard builder draft it, with fatal and compliance criteria flagged.
The risks QUALICORE catches
How it works
AI scores, a person signs off, coaching closes the loop
AI Auto-QA
AI scores the whole scorecard from a transcript — comments, coaching points and fatal details pre-filled for a human to approve.
Independent compliance score
A second score from your regulatory criteria that escalates on stricter rules than the QA score.
Automated coaching + ROI
Failed criteria open coaching plans automatically, and Coaching ROI proves the score actually moved.
Customer Service QA — FAQ
Does QUALICORE measure CSAT and FCR?
Yes. Build CSAT drivers and first-contact-resolution into your scorecard; QUALICORE scores them, auto-coaches the gaps and proves ROI with before/after scores. There’s a built-in CSAT and FCR template too.
Can it score outsourced customer-service teams?
Yes. QUALICORE is multi-tenant — each outsourced account gets its own scorecards, reporting and compliance tracking.
Score your first customer service call today
Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.