North America · United States
Call Center QA Software in United States
QUALICORE is AI call center quality assurance and coaching software for BPOs, outsourcers, and enterprise contact centres in United States. Score every interaction, automate coaching when agents fail, escalate compliance breaches, and export audit-ready reports — with TCPA-aware workflows and GDPR for EU clients.
Why call center teams in United States choose QUALICORE
Outsourcing QA in United States
Whether you run an offshore site, nearshore hub, or in-house call center in United States, QUALICORE supports multi-tenant client scorecards, dedicated QA teams, and outsourced evaluator workflows. Pair the platform with ECONX managed QA and contact centre outsourcing when you need people — not just software. Also see our BPO QA software guide and 2026 buyer's guide.
Platform capabilities for United States
- Real-time QA scoring with weighted scorecards and fatal-fail rules
- Automated coaching plans and digital agent sign-off
- Escalation workflows for supervisors and compliance teams
- Multi-currency display and transparent per-seat pricing
- RCA exports and client-filtered reporting for outsourcing firms
- Works alongside any telephony stack — score by recording or reference ID
FAQs — United States
Is QUALICORE call center QA software available in United States?
Yes. QUALICORE is a multi-tenant web platform used by call centers and BPOs in United States and 30+ other markets. Teams get AI call scoring, coaching automation, escalations and audit trails with TCPA-aware workflows and GDPR for EU clients.
What compliance does QUALICORE support for United States?
You map local and client regulatory criteria into an independent Compliance Score. For United States, buyers typically care about TCPA-aware workflows and GDPR for EU clients. QUALICORE also supports GDPR, PCI DSS, TCPA, HIPAA and POPIA where relevant for offshore clients.
Can outsourcing / BPO sites in United States use multi-client scorecards?
Yes. Each client account can have isolated scorecards, users and reports — ideal for offshore and nearshore BPOs in United States that serve US, UK, EU or local brands.