QUALICORE is a quality assurance (QA) scoring and coaching management platform built specifically for South African call centres and BPO operations. It enables QA evaluators to score agent calls in real time, automatically triggers coaching plans on failures, and provides full POPIA-compliant audit trails.

Is QUALICORE POPIA compliant?

Yes. QUALICORE is built with POPIA (Protection of Personal Information Act) compliance as a core requirement. Every evaluation, coaching session, and written warning is timestamped, attributed, and stored with a full audit trail for legal defensibility.

How does the free trial work?

QUALICORE offers a free 30-day trial with no credit card required. After requesting access, your dedicated environment is provisioned within 24 hours. You get access to all features during the trial period.

Does QUALICORE handle Rand (ZAR) billing?

Yes. QUALICORE is billed in South African Rand (ZAR) with 15% VAT included. We support card payments via Yoco — South Africa’s leading payments platform — and bank transfers (EFT). B-BBEE Level 1 certified.

What types of call centres use QUALICORE?

QUALICORE is used by inbound and outbound call centres, BPO operations, contact centres, and shared service teams across South Africa. It supports multi-client BPO environments with separate tenant isolation for each client company.

Does QUALICORE integrate with existing call centre systems?

QUALICORE is a standalone QA management platform. QA evaluators score calls by reference number or recording ID. It works alongside any telephony system — no direct integration is required to start scoring calls and managing quality.

What is the pricing for QUALICORE?

QUALICORE is priced per agent per month in South African Rand (ZAR). Plans start from R 199/agent/month. All plans include a 30-day free trial with no credit card required. Volume discounts and loyalty pricing are applied automatically.

How long does implementation take?

Most clients are fully operational within 24-48 hours. We provision your environment, you configure your scorecards, invite your team, and start scoring. No consultants, no lengthy training sessions, no hidden setup fees.

Can I cancel anytime?

Yes. No lock-in contracts. Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends. We can export your data before closure.

Do you offer outsourcing QA services?

Yes. ECONX GROUP provides outsourced QA evaluators, collections and support teams, and BPO managed services — all running on QUALICORE. Request a quote on the outsourcing page or homepage.

Is QUALICORE available for call centres outside South Africa?

Yes. QUALICORE is used by BPOs and contact centres worldwide with multi-currency support, GDPR and POPIA-ready audit trails, and country-specific guidance on our global QA pages.

Do you offer volume discounts?

Yes. Volume discounts and loyalty pricing are applied automatically based on your agent count and subscription tenure. Enterprise clients (100+ agents) get custom pricing.

Platform Storyboard

From spreadsheets to excellence.

See how Qualicore automates the entire QA lifecycle — from the first evaluation to the final audit-ready PDF.

Instant Onboarding

Request a free trial and get your dedicated environment within 24 hours. We help you bulk-import your agents and supervisors so you can start immediately.

Dedicated secure tenant Bulk CSV user import Role-based permissions Free scorecard migration

Configure Your Scorecards

Build or migrate your existing quality frameworks. Our no-code builder lets you set weights, fatal-fail rules, and compliance criteria without any technical help.

No-code builder Weight-based scoring Fatal-fail logic Multiple scorecard versions

Evaluate & Score

QA evaluators score calls, chats, or emails using the universal scorecard engine. The system automatically calculates scores and flags compliance risks.

Live scoring interface Compliance risk detection Automated calculations Evaluation history

Automated Escalation

If an evaluation fails a critical item, the system instantly triggers an escalation. The right supervisor is notified immediately to take action.

5 trigger algorithms Real-time notifications SLA tracking Supervisor assignments

Structured Coaching

Supervisors run coaching sessions directly in the platform. Agents sign off digitally, creating a legally defensible record of improvement.

Auto-drafted coaching plans Digital agent sign-off HR-ready audit trail Branded PDF exports

Insights & ROI

Monitor performance trends, pass rates, and coaching effectiveness across your entire operation. Export audit packs for clients in one click.

Live KPI dashboards Root cause analysis Client audit packs Performance leaderboards

Start your story today.

Join the teams that have eliminated QA admin and improved performance by 30%.

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