Question 1

What is QUALICORE?

Accepted Answer

QUALICORE is a quality assurance (QA) scoring and coaching management platform built specifically for South African call centres and BPO operations. It enables QA evaluators to score agent calls in real time, automatically triggers coaching plans on failures, and provides full POPIA-compliant audit trails.

Question 2

Is QUALICORE POPIA compliant?

Accepted Answer

Yes. QUALICORE is built with POPIA (Protection of Personal Information Act) compliance as a core requirement. Every evaluation, coaching session, and written warning is timestamped, attributed, and stored with a full audit trail for legal defensibility.

Question 3

How does the free trial work?

Accepted Answer

QUALICORE offers a free 30-day trial with no credit card required. After requesting access, your dedicated environment is provisioned within 24 hours. You get access to all features during the trial period.

Question 4

Does QUALICORE handle Rand (ZAR) billing?

Accepted Answer

Yes. QUALICORE is billed in South African Rand (ZAR) with 15% VAT included. We support card payments via Yoco — South Africa’s leading payments platform — and bank transfers (EFT). B-BBEE Level 1 certified.

Question 5

What types of call centres use QUALICORE?

Accepted Answer

QUALICORE is used by inbound and outbound call centres, BPO operations, contact centres, and shared service teams across South Africa. It supports multi-client BPO environments with separate tenant isolation for each client company.

Question 6

Does QUALICORE integrate with existing call centre systems?

Accepted Answer

QUALICORE is a standalone QA management platform. QA evaluators score calls by reference number or recording ID. It works alongside any telephony system — no direct integration is required to start scoring calls and managing quality.

Question 7

What is the pricing for QUALICORE?

Accepted Answer

QUALICORE is priced per agent per month in South African Rand (ZAR). Plans start from R 199/agent/month. All plans include a 30-day free trial with no credit card required. Volume discounts and loyalty pricing are applied automatically.

Question 8

How long does implementation take?

Accepted Answer

Most clients are fully operational within 24-48 hours. We provision your environment, you configure your scorecards, invite your team, and start scoring. No consultants, no lengthy training sessions, no hidden setup fees.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. No lock-in contracts. Cancel anytime from your admin dashboard. You will be billed for the current period, then access ends. We can export your data before closure.

Question 10

Do you offer outsourcing QA services?

Accepted Answer

Yes. ECONX GROUP provides outsourced QA evaluators, collections and support teams, and BPO managed services — all running on QUALICORE. Request a quote on the outsourcing page or homepage.

Question 11

Is QUALICORE available for call centres outside South Africa?

Accepted Answer

Yes. QUALICORE is used by BPOs and contact centres worldwide with multi-currency support, GDPR and POPIA-ready audit trails, and country-specific guidance on our global QA pages.

Question 12

Do you offer volume discounts?

Accepted Answer

Yes. Volume discounts and loyalty pricing are applied automatically based on your agent count and subscription tenure. Enterprise clients (100+ agents) get custom pricing.

QUALICORE vs Klaus (Zendesk QA)

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FAQ

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