Local-market fit
Coverage designed around Australian business-hour requirements. Requirements are agreed at campaign level before launch.
BPO Australia · Oceania
Australian-ready delivery without the fixed overhead
EconX Group provides white-label inbound, outbound and back-office teams for Australian businesses that need more capacity, faster follow-up or dependable peak-period coverage. Every campaign can run with defined QA standards, transparent reports and ClockX-verified hours.
From $6/hour for standard campaigns No setup fee 1-seat / 1-week pilot White-label delivery
Quality and control
QualiCore QA, Vigill floor intelligence and daily reporting keep your brand and customer experience visible.
Flexible capacity
Pilot small, validate the operation, then add seats, hours or functions as your confidence grows.
What we can run for you
A managed team for the work that needs doing
Designed for Australian e-commerce, SaaS, property, financial-services, utilities and consumer-service teams that need quality-controlled offshore capacity.
Inbound customer care
Outbound sales and retention
Lead generation and appointment setting
Quality assurance and back-office support
Compliance note: Privacy Act and ACMA-aware campaign criteria can be documented in the operating brief and scorecard. Confirm your specific telemarketing, privacy and sector obligations before launch.
How to start
Prove the fit before you scale
01Share your briefTell us the channel, hours, customer profile, systems and outcome you need.
02Receive your campaign planWe scope the team, scorecard, reporting and confirmed rate for your requirements.
03Run a focused pilotStart from one seat for one week, with QualiCore QA, Vigill and ClockX active from day one.
04Scale with confidenceAdd agents or functions only when the data shows the operation is ready.
Frequently asked
Can EconX cover Australian business hours?
Yes. Required hours, service levels and campaign coverage are agreed during scoping so the delivery plan matches your customer schedule.
How do you maintain quality for Australian customers?
QualiCore scorecards, coaching, reporting and escalation rules are configured against your standards, while Vigill and ClockX add operational visibility.