Local-market fit
Flexible coverage across Canadian business hours. Requirements are agreed at campaign level before launch.
BPO Canada · North America
A dependable extension of your Canadian operations
EconX Group helps Canadian companies add customer service, sales development and back-office capacity without carrying the full fixed cost of an internal team. Work is delivered under your brand with campaign-level QA, reporting and attendance visibility.
From $6/hour for standard campaigns No setup fee 1-seat / 1-week pilot White-label delivery
Quality and control
QualiCore QA, Vigill floor intelligence and daily reporting keep your brand and customer experience visible.
Flexible capacity
Pilot small, validate the operation, then add seats, hours or functions as your confidence grows.
What we can run for you
A managed team for the work that needs doing
A practical fit for Canadian SaaS, financial services, e-commerce, property, professional-services and growing businesses that need reliable capacity across time zones.
Customer service and inbound support
Appointment setting and lead qualification
Collections and payment follow-up
Data entry and back-office support
Compliance note: PIPEDA- and CASL-aware campaign controls can be built into your scorecard and operating brief. Confirm provincial, sector-specific and bilingual requirements during discovery.
How to start
Prove the fit before you scale
01Share your briefTell us the channel, hours, customer profile, systems and outcome you need.
02Receive your campaign planWe scope the team, scorecard, reporting and confirmed rate for your requirements.
03Run a focused pilotStart from one seat for one week, with QualiCore QA, Vigill and ClockX active from day one.
04Scale with confidenceAdd agents or functions only when the data shows the operation is ready.
Frequently asked
Can you support Canadian campaigns?
Yes. Campaigns can be scoped for Canadian customers, business hours and brand requirements, with reporting and QA configured around your workflow.
Can bilingual or French-language support be arranged?
Language and bilingual requirements are confirmed during campaign scoping so the appropriate team and QA criteria can be assigned.