Utilities & Energy QA
AI QA & compliance software for utilities & energy
Utilities call centres handle billing disputes, service faults, collections and vulnerable customers under close regulatory watch. QUALICORE scores every call with AI, tracks a separate compliance score for vulnerable-customer and billing obligations, and keeps the audit trail regulators expect.
A utilities & energy scorecard, ready to tailor
What a strong utilities & energy call looks like
Build this in minutes — or paste your policy and let the AI scorecard builder draft it, with fatal and compliance criteria flagged.
The risks QUALICORE catches
How it works
AI scores, a person signs off, coaching closes the loop
AI Auto-QA
AI scores the whole scorecard from a transcript — comments, coaching points and fatal details pre-filled for a human to approve.
Independent compliance score
A second score from your regulatory criteria that escalates on stricter rules than the QA score.
Automated coaching + ROI
Failed criteria open coaching plans automatically, and Coaching ROI proves the score actually moved.
Utilities & Energy QA — FAQ
Does QUALICORE support vulnerable-customer requirements?
Yes. Vulnerable-customer and priority-services criteria are scored on every relevant call, with fatal-fail logic for the highest-risk failures and a full audit trail.
Can it handle utility billing and collections QA?
Yes. Build billing-accuracy and collections-conduct criteria into your scorecard; QUALICORE scores them, auto-coaches the gaps and tracks compliance independently.
Score your first utilities & energy call today
Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.