🇳🇿 QA software for New Zealand
AI call centre QA & compliance software for New Zealand contact centres
New Zealand contact centres compete on service quality, trust and privacy. QUALICORE scores calls with AI against your own scorecard, tracks an independent compliance score for the Privacy Act and PCI obligations, and keeps an audit trail that helps managers coach consistently across in-house and outsourced teams.
Built for New Zealand operations
The compliance and quality pressures you actually face
Compliance in New Zealand, evidenced — not assumed
QUALICORE lets New Zealand operations map Privacy Act 2020, consent and PCI-linked criteria into an independent Compliance Score, with escalation rules and a tamper-evident audit trail. It provides workflow and evidence infrastructure, not legal advice.
The platform
AI QA the rest of the market doesn’t have
AI Auto-QA
Paste a transcript and the AI scores your whole scorecard — comments, coaching points and fatal details pre-filled for a human to sign off.
Independent Compliance Score
A second score from your regulatory criteria that escalates on stricter rules than QA — a fatal breach voids the call and notifies immediately.
Real-time guardrails
PCI card-data and DNC/consent issues flagged live during the call, even with no AI keys configured.
Coaching ROI & agent risk
Proof coaching moves the score, plus a 0–100 attrition-risk early warning per agent.
QA software in New Zealand — FAQ
Is QUALICORE suitable for New Zealand call centres?
Yes. QUALICORE is used worldwide and provides New Zealand-focused framing for Privacy Act 2020, consent, PCI DSS and multi-team quality operations.
Can we score New Zealand and offshore teams together?
Yes. Multi-tenant scorecards, role-based access and consistent reporting make it possible to manage quality across internal teams and outsourced delivery partners.
Used in 30+ countries
QUALICORE around the world
Score your first call in New Zealand today
Free 30-day trial, no credit card, free scorecard migration, 24-hour onboarding.