Africa · Kenya

Call Centre QA Software in Kenya

QUALICORE is AI call centre quality assurance and coaching software for BPOs, outsourcers, and enterprise contact centres in Kenya. Score every interaction, automate coaching when agents fail, escalate compliance breaches, and export audit-ready reports — with Growing BPO hub QA automation.

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Why call centre teams in Kenya choose QUALICORE

AI Auto-QA
Paste a transcript and score the full scorecard — comments and coaching points drafted for human sign-off. Scale coverage without scaling headcount in Kenya.
Independent compliance score
Track Growing BPO hub QA automation separately from soft skills — fatal breaches escalate immediately with a tamper-evident trail.
Coaching that proves ROI
Closed-loop coaching plans with agent sign-off and measurable score lift — what buyers and client brands ask for.

Outsourcing QA in Kenya

Whether you run an offshore site, nearshore hub, or in-house call centre in Kenya, QUALICORE supports multi-tenant client scorecards, dedicated QA teams, and outsourced evaluator workflows. Pair the platform with ECONX managed QA and contact centre outsourcing when you need people — not just software. Also see our BPO QA software guide and 2026 buyer's guide.

Platform capabilities for Kenya

  • Real-time QA scoring with weighted scorecards and fatal-fail rules
  • Automated coaching plans and digital agent sign-off
  • Escalation workflows for supervisors and compliance teams
  • Multi-currency display and transparent per-seat pricing
  • RCA exports and client-filtered reporting for outsourcing firms
  • Works alongside any telephony stack — score by recording or reference ID

FAQs — Kenya

Is QUALICORE call centre QA software available in Kenya?

Yes. QUALICORE is a multi-tenant web platform used by call centres and BPOs in Kenya and 30+ other markets. Teams get AI call scoring, coaching automation, escalations and audit trails with Growing BPO hub QA automation.

What compliance does QUALICORE support for Kenya?

You map local and client regulatory criteria into an independent Compliance Score. For Kenya, buyers typically care about Growing BPO hub QA automation. QUALICORE also supports GDPR, PCI DSS, TCPA, HIPAA and POPIA where relevant for offshore clients.

Can outsourcing / BPO sites in Kenya use multi-client scorecards?

Yes. Each client account can have isolated scorecards, users and reports — ideal for offshore and nearshore BPOs in Kenya that serve US, UK, EU or local brands.

Nearby markets in Africa

South Africa · Nigeria · Egypt · Mauritius · Ghana · Morocco

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