Africa · Nigeria
Call Centre QA Software in Nigeria
QUALICORE is AI call centre quality assurance and coaching software for BPOs, outsourcers, and enterprise contact centres in Nigeria. Score every interaction, automate coaching when agents fail, escalate compliance breaches, and export audit-ready reports — with Enterprise QA for regional contact centres.
Why call centre teams in Nigeria choose QUALICORE
Outsourcing QA in Nigeria
Whether you run an offshore site, nearshore hub, or in-house call centre in Nigeria, QUALICORE supports multi-tenant client scorecards, dedicated QA teams, and outsourced evaluator workflows. Pair the platform with ECONX managed QA and contact centre outsourcing when you need people — not just software. Also see our BPO QA software guide and 2026 buyer's guide.
Platform capabilities for Nigeria
- Real-time QA scoring with weighted scorecards and fatal-fail rules
- Automated coaching plans and digital agent sign-off
- Escalation workflows for supervisors and compliance teams
- Multi-currency display and transparent per-seat pricing
- RCA exports and client-filtered reporting for outsourcing firms
- Works alongside any telephony stack — score by recording or reference ID
FAQs — Nigeria
Is QUALICORE call centre QA software available in Nigeria?
Yes. QUALICORE is a multi-tenant web platform used by call centres and BPOs in Nigeria and 30+ other markets. Teams get AI call scoring, coaching automation, escalations and audit trails with Enterprise QA for regional contact centres.
What compliance does QUALICORE support for Nigeria?
You map local and client regulatory criteria into an independent Compliance Score. For Nigeria, buyers typically care about Enterprise QA for regional contact centres. QUALICORE also supports GDPR, PCI DSS, TCPA, HIPAA and POPIA where relevant for offshore clients.
Can outsourcing / BPO sites in Nigeria use multi-client scorecards?
Yes. Each client account can have isolated scorecards, users and reports — ideal for offshore and nearshore BPOs in Nigeria that serve US, UK, EU or local brands.